If you consider that there is a fault or defect with any item, please return the item to PGadgets within a reasonable time of purchase for assessment.

If the item is found to be faulty then you may request:

  • A refund of the item purchase price; or
  • A replacement of the item; or
  • PGadgets to assist in making a claim under any warranty which applies to the item.

Our goods come with guarantees. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Unless otherwise specified in the item description, on or in the item packaging or in written material provided with the item, PGadgets will replace any item with a manufacturing defect within 14 Days of the date of purchase. This warranty does not cover:

  • Any exclusions outlined in the manufacturer’s warranty which apply to the item
  • Accidental misuse, deliberate misuse or un-authorized alterations
  • Accidental damage
  • Liquid penetration
  • Rust or corrosion
  • Cosmetic damage
  • Reasonable wear and tear 

The benefits under our warranty are in addition to other rights and remedies under applicable law in relation to the goods.

If the item is not found to be faulty then you will be responsible for all shipping and handling costs incurred by PGadgets to resend the item to you. The item will only be resent to you after these costs are received in full by PGadgets as cleared funds.

Item not what you ordered

In the unlikely event that PGadgets sends you an item which is not what you ordered, please contact us within 2 business days of receiving your item at support@pgadgets.com, so that we can rectify this for you